AIR EUROPA FLIGHT INFORMATION

  Air Europa will refund a Ticket or any unused portion, in accordance with the applicable fare rules or Tariffs, as follows:

 - Except as hereinafter provided for in this Article, Air Europa shall be entitled to make refund either to the person named on the Ticket, or to the person who has paid for the Ticket, upon presentation of a satisfactory proof of such payment;

 - If a Ticket has been paid for by a person other than the Passenger named on the Ticket and if the Ticket indicates that there is a restriction on refund, we shall make a refund only to the person paying for the Ticket, or to that person's order;

 - Except in case of lost Tickets, refunds will be subject to the surrender to Air Europa of the Passenger Coupon and of all unused Flight Coupons;

 - A refund made to anyone presenting a Passenger Coupon and all unused Flight Coupons and holding himself out as a person to whom refund may be made under subparagraphs (a) or (b) here above, shall be deemed a proper refund and shall discharge Air Europa from any liability and from any further claim for refund.

  Air Europa may refuse to process a refund:

 - Where application is made after the expiry of the validity of the Ticket;

 - On a Ticket which has been presented to Air Europa, or to Government officials of a State, as evidence of intention to depart from the territory of that State, unless passengers establish, to our satisfaction, that passenger has permission to remain in the State or that passenger will depart therefrom by a Carrier, under Article I here above, or another means of transportation;

 - If passenger has not been admitted by the local authorities either at passenger’s destination or at any intermediate point, and, consequently, passengers have been sent back to their point of embarkation or any other point; - If a Ticket is marked "NON REFUNDABLE";

 - In case of a Ticket either stolen or counterfeited; - If passenger fail to fulfil the stated in Article 13.2

 - If passengers claim a refund in a currency different from the currency of payment; - If a Ticket is marked "NON REFUNDABLE";

  General and Travel documents

Passengers are responsible for obtaining all required travel documents and visas for complying with all laws, regulations, orders, demands and travel requirements and visas or applicable permits from States or Countries to be flown from, into or through which passengers transit, and passengers must comply with all requirements of the States or Countries with respect to immigration and border control.Air Europa shall not be liable for the consequences to passengers resulting from failure to obtain such documents or visas or to comply with the requirements stated in subparagraph (a) here above. Prior to travel, passengers must present, if required by Air Europa, all exit, entry, transit, health and other documents required by laws, regulations, orders, demands or other requirements of the States or countries concerned, and permit Air Europa to take or retain copies thereof. Air Europa reserves the right to refuse carriage if passengers have not complied with the above requirements or if travel documents do not appear to be in order.If passengers are denied entry into any State or territory, passengers will be responsible to pay any fine or charge assessed against Air Europa by the State concerned and for the cost of transport from that State or territory. The fare collected for carriage to the point where passengers were denied entry will not be refunded by Air Europa. In case of baggage delay, the air carrier is liable for damage unless it took all reasonable measures to avoid the damage or it was impossible to take such measures. The liability for baggage delay is limited to 1000 SDRs (approximately EUR 1,230). The air carrier is liable for destruction, loss or damage to baggage up to 1000 SDRs (approximately EUR 1,230). In the case of checked baggage, it is liable even if not at fault, unless the baggage was defective. In the case of unchecked baggage, the carrier is liable only if at fault.

* - This is just a sumary of the terms and conditions of the airlines. For more details please check with the airlines